Effective Date: 16-06-2025

At techqurecctv.com, we strive to ensure that every customer is fully satisfied with their purchase. However, if you are not entirely satisfied, we’re here to help.

1. Eligibility for Returns

You may request a return if:

  • The product is defective, damaged, or not functioning properly.
  • You have received the wrong product.
  • The product received is significantly different from the description provided.

Categories Covered:

  • Bullet Cameras
  • Dome Cameras
  • WI-FI Cameras
  • Wires
  • Monitors
  • Power Supply Units
  • DVR/NVR Systems
  • Accessories

2. Return Conditions

  • Returns must be requested within 7 days from the date of delivery.
  • The item must be unused, in its original packaging, with all tags, manuals, cables, and accessories intact.
  • Any tampering, physical damage, or signs of installation voids return eligibility.
  • Products like wires, cables, or custom-length items are non-returnable unless defective.

3. Return Process

  • To initiate a return, contact our support team via [Insert Support Email/Phone] with:
    • Order ID
    • Product details
    • Reason for return
    • Photo or video evidence (in case of damage/defect)
  • Our team will review your request and guide you through the return process.

4. Inspection & Approval

  • Once the returned product is received, our technical team will inspect the item.
  • After inspection, if the return is approved, we will initiate the refund or replacement process.

5. Refund Process

  • Approved refunds will be processed within 7-10 business days to your original payment method.
  • In case of Cash on Delivery orders, refunds will be processed via bank transfer.
  • Shipping and handling charges (if any) are non-refundable.

6. Replacement Policy

  • If eligible, we offer free replacement for defective or damaged products.
  • Replacement depends on stock availability; if unavailable, a full refund will be issued.

7. Non-Returnable Items

  • Products that are physically damaged due to improper handling after delivery.
  • Products with missing parts or accessories.
  • Installed or used products unless found defective.
  • Custom orders or specially procured items.

8. Cancellation Policy

  • Orders can be cancelled before dispatch.
  • Once shipped, the cancellation policy is not applicable; you may proceed through the return process instead.

9. Contact Us

For any questions or concerns regarding returns or refunds, please contact:

Email:[email protected]
Phone: 9310465008, 9213112060
Address: H – No. 45B, Gali No.3, Ganga Vihar, Delhi, – 110094